Exchange Service Center
Exchange Security Freeze


You may place, temporarily lift or remove a security freeze on your Telecom and Utilities data report under state law or the Exchange Service Center voluntary security freeze program. A security freeze is designed to prevent the information in your Exchange Service Center data report from being reported to others, such as service providers and other companies, except those exempted by law or those for whom you contacted us and requested that we temporarily lift the security freeze or those that access during a period of time when you requested we temporarily lift the security freeze. Although some state laws may allow us to charge for security freeze requests, Exchange Service Center never charges any fees for any type of security freeze request.


Only you can request that a security freeze be placed on your Exchange Service Center data report and only you can request that it be removed or temporarily lifted. Additionally, the security freeze will generally remain on your Exchange Service Center data report until: 1) you request that it be removed or 2) you request a temporary lift of the security freeze for a specific party or parties, or specific period of time, as applicable under state law or the Exchange Service Center voluntary security freeze program.

In addition to the adult security freeze laws, many states also have a protected consumer security freeze law that allows a parent or guardian to place a freeze on the data report of the minor or incapacitated adult for whom they are responsible. You must provide proof of your identity as the protected consumer's representative, proof of the protected consumer's identity, and proof of your authority to act on behalf of the protected consumer. All protected consumer security freeze requests should be sent by mail to the address as shown below.


If you choose to place a security freeze on your data report, be sure to plan ahead for all of your credit applications. Under the laws of some states, it may take up to three business days to process a request to temporarily lift a security freeze. Additionally, you may not be able to request a temporary lift of a security freeze during non-business hours or on weekends.


Although some states allow a security freeze to be placed, temporarily lifted or removed in other ways, in most cases to request that a security freeze be placed or removed on your Exchange Service Center data report, please make your request in writing to us by mail.

To submit your security freeze requests via mail, please submit the following personal ID information: your complete name, including any suffix (e.g. Jr., Sr., etc.), complete address, Social Security number and date of birth.
  • For the placement of a security freeze, provide the above required personal ID information via mail.
  • To temporarily lift a security freeze, you must submit all of the following along with the required personal ID information
    • 10 digit personal identification number (PIN)
    • Date range, if your state allows for a date range lift, (e.g. March 15 - March 21) for the temporary lifting of the security freeze, or
    • Proper information regarding the third party to receive your data report, if your state allows for a party(ies) lift.

  • To permanently remove a security freeze, you must submit all of the following along with the required personal ID information
    • 10 digit personal identification number (PIN)
    • Two (2) forms of identification (e.g. pay stub with address and utility bill showing current address)

  • To request a replacement 10 digit personal identification number (PIN), you must submit the following along with the required personal ID information
    • Your complete name, including any suffix (e.g. Jr., Sr., etc.), complete address, Social Security number and date of birth
    • Two (2) forms of identification (e.g. pay stub with address and utility bill showing current address)
Please return your required personal ID information along with any additionally required information noted above to:

Exchange Service Center
P.O. Box 105561
Atlanta, GA 30348


Although some state laws may allow us to charge fees for certain security freeze requests, Exchange Service Center does not charge any fees for a replacement PIN, or to place, temporarily lift, or permanently remove a security freeze.


Once we place, temporarily lift or remove a security freeze on your Exchange Service Center data report, we will provide you confirmation. Be sure to retain the 10-digit security freeze personal identification number (PIN) provided to you when you place the security freeze, as you will need this to request a temporary lift or removal of your security freeze. If you lose your PIN, you may request a new PIN by sending a request via mail to the address shown above.


To place a security freeze request with the nationwide consumer credit reporting agencies, please contact Equifax, Experian and TransUnion:
  1. Equifax, P.O. Box 105788, Atlanta, GA 30348-5788, (888) 298-0045 or www.equifax.com
  2. TransUnion LLC, P.O. Box 2000, Chester, PA 19016, (800) 680-7289 or www.transunion.com
  3. Experian, P.O. Box 9554, Allen, TX 75013, (888) 397-3742 or www.experian.com

If you need assistance, you may contact the Exchange Service Center at 1-866-343-2821
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Credit Protection FAQs
Questions we hear. Answers you need.
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What rights do I have to remedy the effects of fraud or identity theft?
You can learn about your rights under the federal Fair Credit Reporting Act (FCRA) and your rights provided by the FTC by visiting https://www.identitytheft.gov/ or https://files.consumerfinance.gov/f/documents/bcfp_consumer-identity-theft-rights-summary_2018-09.docx

How can I remove a fraud alert from my data report?
A written request is required to remove a fraud alert from your file. You may write to Exchange Service Center at the following address:

Exchange Service Center
PO Box 105425
Atlanta, GA 30348-5425

Please be sure to include your name, social security number, current and previous addresses, date of birth, and telephone number.
Important Contact Information for Victims of Identity Theft?
There are a number of helpful services to help you respond if you have been a victim of identity theft. Below is a list of resources that we have compiled on your behalf.

Federal Trade Commission's Identity Theft Hotline
877/ID-THEFT

Equifax Information Services LLC
800-525-6285
P.O. Box 740250
Atlanta, GA 30374

www.fraudalerts.equifax.com

Experian fraud division
888-397-3742
P.O. Box 1017
Allen, TX 75013

Trans Union fraud division
800-916-8800
P.O. Box 2000
Chester, PA 19022
My spouse or parent has died, what happens to their data report?
You should notify Exchange Service Center of your spouse's or parent's passing, so that Exchange Service Center can update its records accordingly. Write to:

Exchange Service Center
P.O. Box 105398
Atlanta GA 30348-5398
Please include a copy of the death certificate.
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